Terms of Service

About Raenow

1. Who we are

Raenow is operated by Stillfire, a registered business name of David Lowney, a sole trader established in Ireland.

• Registered business name: Stillfire (CRO business name registration no. 789042)
• Trading as: Raenow
• Address: Ballyhea, Dingle, Co. Kerry, Ireland
• Contact: dave@raenow.app

In these Terms, "we", "us", and "our" mean Stillfire. "You" and "your" mean the person using Raenow.

2. What these Terms cover

These Terms are a legal agreement between you and us. They apply when you:

• use the Raenow web app at my.raenow.app
• use the Raenow iOS app
• use the Raenow website at raenow.app
• join the waitlist or a beta program

Together, we call all of these the Service.

By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

Our Privacy Policy explains how we handle your personal data and forms part of these Terms.

3. What Raenow is — and what it isn't

Raenow is a personal task management app. It filters your tasks so that it shows you only the ones you can act on right now, based on conditions you define — time, location, device, weather, energy level, and dependencies between tasks.

Hiding tasks is the intended behavior. Raenow will deliberately not show you tasks whose conditions aren't currently met. This is the core of how the product works.

Because of that, please understand:

• Raenow is not a safety-critical or compliance system. Do not rely on it as your only reminder for anything where a missed deadline could cause serious harm or loss — medication, medical appointments, legal or tax deadlines, financial obligations, childcare, or anything safety-related. Use a system designed for that purpose.
• Notifications are not guaranteed. Push notifications depend on your device, your operating system, your network, and third-party delivery infrastructure. They can be delayed, suppressed, or lost.
• Location, weather, and time data come from third parties and your device. They can be inaccurate, stale, or unavailable. Filtering that depends on them can therefore be wrong.
• Raenow requires an internet connection. There is currently no offline mode. If you're offline, the Service may not work.
• Raenow is not medical, psychological, financial, or professional advice, and it is not a treatment for any condition.

Your Account

4. Who can use Raenow

You must be at least 18 years old to create an account and subscribe to Raenow.

You must also have the legal capacity to enter into a contract, and you must not be barred from using the Service under the laws of your country.

Raenow is a productivity tool intended for adults. It is not designed for, marketed to, or intended to be used by children.

Raenow is for personal, individual use. Accounts are for one person — don't share your login.

5. Your account

You're responsible for:

• giving accurate information when you sign up
• keeping your account credentials secure
• everything that happens under your account

Raenow uses Google Sign-In and Sign in with Apple. Your use of those services is also governed by Google's and Apple's own terms.

Tell us at dave@raenow.app if you believe your account has been accessed without your permission.

You can delete your account at any time from within the app. Deletion is permanent and removes your data — see the Privacy Policy for detail on what's deleted and when.

6. Acceptable use

Don't:

• use the Service for anything illegal, or to store content that is illegal
• attempt to access other users' accounts or data
• reverse engineer, decompile, scrape, or attempt to extract the source code of the Service, except where that right can't be excluded by law
• run automated processes against the Service that place unreasonable load on it, or attempt to circumvent rate limits
• resell, sublicense, or offer the Service to third parties as your own
• create multiple accounts to obtain repeated free trials, or otherwise circumvent the subscription requirement
• upload malware, or attempt to interfere with the security or integrity of the Service
• use the Service in a way that infringes anyone's intellectual property or privacy rights

We may suspend or terminate accounts that breach this section.

7. Your content

Your tasks are yours. You keep all rights to the tasks, projects, notes, and other content you put into Raenow ("Your Content").

You grant us a limited license to store, process, transmit, back up, and display Your Content — solely for the purpose of operating the Service for you. This license exists only so we can run the app, and it ends when you delete the content or your account.

We do not:

• sell Your Content
• use Your Content to train AI models
• share Your Content with third parties except the infrastructure providers needed to run the Service (listed in our Privacy Policy)

You're responsible for Your Content — including having the right to store it and making sure it doesn't break the law.

Backups are your responsibility too. We take reasonable steps to protect your data and run regular backups, but we don't guarantee against data loss. Raenow includes an export function. If your data matters to you, export it periodically.

Trial, Subscription and Billing

8. Free trial

New accounts get a 14-day free trial with full access to everything Raenow does.

• No payment details are required to start. We don't ask for a card, and you will never be charged automatically at the end of a trial.
• One trial per person. Creating additional accounts to extend a trial is a breach of section 6.
• If you need more time, email dave@raenow.app and we'll extend it. We're generous about this.

What happens when a trial ends. Your account becomes read-only. Nothing is deleted and nothing is hidden:

• all your tasks, projects, and blockers remain visible
• you can still export all of your data
• you can't create or edit content until you subscribe

Subscribing at any point restores full access to the account and data you already have.

9. Subscriptions and pricing

There is one Raenow subscription. It includes every feature — there are no tiers, add-ons, or capability limits.

One subscription covers every platform. Your subscription is attached to your Raenow account, not to a device or a store. A single subscription gives you full access on the web app, on desktop, and in the iOS app, whichever one you bought it through. You never pay twice to use Raenow in more than one place.

It is available as a monthly or annual plan. Current prices are published on our website and are always displayed again at checkout before you confirm anything.

Currency and tax. The currency you're charged in depends on your country. Prices are set individually per currency rather than converted from a single base at the live exchange rate, so the amount in one currency won't be an exact conversion of another. For customers in the EU, UK, and other territories where tax-inclusive display is required, the price shown includes VAT. Elsewhere, applicable sales tax is added at checkout and shown before you confirm.

Promotional and founding rates. From time to time we may offer discounted or founding-member rates. Where we do, the specific terms of that offer — including the price, who is eligible, how long it's available, and how long the rate is held — are published with the offer itself and apply to it. A rate held under such an offer is not affected by later increases to our standard prices, for as long as the conditions of that offer continue to be met.

Price changes. We may change standard prices. If we do, we'll give existing subscribers at least 30 days' notice by email, and the new price applies from your next renewal — never mid-term. You can cancel before then if you don't want to continue at the new price. Rates held under a promotional or founding offer are excluded from price increases as set out above.

This notice period covers changes we make to our prices. It doesn't cover changes in the amount you pay that result from exchange rate movements, changes to local tax rates, or automatic price adjustments applied by the App Store in your territory — those are outside our control, and the current price for your territory is always shown before any renewal you can still cancel.

10. Billing, renewal, and cancellation

If you subscribe inside the iOS app: Apple is the seller. Payment, renewals, cancellation, and refunds are handled by Apple under the Apple Media Services Terms and Conditions, and are managed in your Apple Account settings. We can't process refunds for App Store purchases.

If you subscribe on the web: payment is handled by Paddle, which acts as the merchant of record and is the seller for that transaction. Your purchase is subject to Paddle's own terms in addition to these Terms. We don't see or store your card details.

For all subscriptions:

• Subscriptions renew automatically at the end of each billing period until cancelled.
• You can cancel at any time. Cancellation stops the next renewal — it doesn't end the current period. You keep full access until the period you've already paid for runs out, then the account becomes read-only as described in section 8.
• Refunds for web subscriptions are covered by our Refund Policy, including a full refund on request within 14 days of your first payment or of an annual renewal.

If a payment fails, we may retry it and then move your account to read-only. Your data is not deleted, and full access is restored when payment succeeds.

11. Your right to cancel (EU/EEA consumers)

If you're a consumer in the EU or EEA, you normally have 14 days to withdraw from a contract for digital services without giving a reason.

Because subscribing gives you immediate access, you'll be asked at checkout to (a) expressly consent to the service starting straight away and (b) acknowledge that you therefore lose your 14-day right of withdrawal once it has begun. If you give that consent, the withdrawal right no longer applies.

If you don't give that consent, or if access hasn't started, you can withdraw within 14 days by emailing dave@raenow.app. We'll arrange a refund within 14 days of receiving your notice, using the same payment method you used.

For App Store purchases, Apple's refund process applies instead. For web purchases, Paddle's process applies, or you can contact us and we'll help. See our Refund Policy for full details.

Nothing in these Terms affects your statutory rights if the Service is faulty, not as described, or not fit for purpose.

The Service

12. Beta and early-access features

Some parts of Raenow may be labeled beta, preview, or early access — including TestFlight builds and any features marked as experimental.

These are provided as-is. They may be unstable, incomplete, changed significantly, or withdrawn entirely without notice. Don't rely on them, and don't use them for anything important. To the fullest extent permitted by law, we exclude liability for beta features.

If you're in a private beta or testing program, we may ask you not to publicly share screenshots or details of unreleased features. We'll say so clearly if we do.

13. Availability and changes to the Service

We aim to keep Raenow available and working, but we don't promise uninterrupted service. The Service may be unavailable due to maintenance, updates, third-party outages, or events outside our control.

Raenow depends on third-party providers — including Supabase, Vercel, Apple, Google, Paddle, RevenueCat, and weather and analytics providers. We're not responsible for their outages, changes, or discontinuation, though we'll do what's reasonable to work around them.

We may add, change, or remove features. Where a change materially reduces core functionality you rely on, we'll give reasonable notice, and if it materially reduces what you're paying for you can cancel for a pro-rata refund of the unused portion.

We may discontinue the Service entirely. If we do, we'll give you at least 60 days' notice, refund the unused portion of any subscription, and keep the export function available so you can take your data with you.

14. Suspension and termination

You can stop using Raenow at any time, cancel your subscription, and delete your account from within the app.

We may suspend or terminate your account if:

• you breach these Terms
• your use puts the Service, other users, or us at legal or security risk
• we're required to by law

Where it's reasonable to do so, we'll tell you first and give you a chance to fix the problem. For serious breaches — illegal use, security attacks — we may act immediately.

If we terminate your account without cause, we'll refund the unused portion of any subscription.

After termination, we delete your data in line with our Privacy Policy. Export anything you want to keep before you go.

15. Intellectual property

Raenow — the software, design, brand, name, logo, and content on raenow.app — belongs to us and is protected by copyright, trademark, and other laws. Nothing in these Terms transfers any of it to you.

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service in line with these Terms, for as long as your account is active.

If you send us feedback, ideas, or suggestions, you agree we can use them freely to improve Raenow, without owing you anything for it. You don't give up any rights you already have in your own separate work by doing this.

Legal

16. Disclaimers

To the fullest extent permitted by law, and other than as expressly set out in these Terms or required by law, the Service is provided "as is" and "as available".

We don't warrant that:

• the Service will be uninterrupted, error-free, or secure
• filtering, blockers, notifications, or reminders will always behave as intended
• location, weather, or time data will be accurate
• the Service will meet your particular requirements

If you're a consumer, this section doesn't limit your statutory rights under Irish or EU consumer law — including your rights to a service that is as described, fit for purpose, and supplied with reasonable care.

17. Our liability

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• anything else that can't be excluded or limited by law

Subject to that:

• We're not liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, business, opportunity, or goodwill.
• We're not liable for loss or corruption of data, beyond taking reasonable care as described in these Terms — you're responsible for keeping your own exports.
• We're not liable for any consequence of a task being hidden, delayed, or not surfaced by the Service, or of a notification not being delivered.
• Our total liability to you for all claims in any 12-month period is limited to the greater of (a) the amount you paid us in that period, or (b) €100.

If you're a consumer, we're responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care — but not for anything unforeseeable.

18. Changes to these Terms

We may update these Terms. If a change is material, we'll tell you by email or an in-app notice at least 30 days before it takes effect.

If you keep using the Service after a change takes effect, you're accepting the new Terms. If you don't accept them, stop using the Service and delete your account — and if you're mid-way through a subscription, email us for a pro-rata refund of the unused portion.

We'll always show the "Last updated" date at the top of this page.

19. Governing law and disputes

These Terms are governed by Irish law, and disputes will be handled by the courts of Ireland.

If you're a consumer, this choice of law doesn't deprive you of the protection of any mandatory consumer-protection laws of the country where you live, and you may also be able to bring proceedings in the courts where you live. If you're a consumer resident in the EU or EEA, that right is guaranteed to you.

Before going to court, please email dave@raenow.app — most things get sorted faster that way.

Irish consumers can also contact the Competition and Consumer Protection Commission (CCPC) at ccpc.ie. Consumers elsewhere in the EU can contact their national European Consumer Centre via eccireland.ie or the ECC-Net.

20. General

• Severability. If any part of these Terms is found unenforceable, the rest stays in force.
• No waiver. If we don't enforce a right straight away, we haven't given it up.
• Assignment. You can't transfer your rights under these Terms. We may transfer ours if the business is sold or restructured, provided your rights are not reduced.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service.
• Third parties. Except as stated in section 21, nobody other than you and us has rights under these Terms.

Apple App Store

21. Additional terms for the iOS app (Apple App Store)

These terms apply if you downloaded Raenow from the Apple App Store. Where they conflict with anything above, these apply for the iOS app.

1. This agreement is with us, not Apple. These Terms are between you and Stillfire only. Apple is not a party. We — not Apple — are solely responsible for the Raenow app and its content.
2. Scope of license. Your license to use the Raenow app is a non-transferable license to use it on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
3. Maintenance and support. We are solely responsible for providing maintenance and support for the app. Apple has no obligation to provide any maintenance or support.
4. Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you (if any). To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
5. Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
6. Intellectual property claims. If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement, and discharge of that claim.
7. Legal compliance. You confirm that you are not located in a country subject to a US Government embargo or designated by the US Government as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.
8. Contact. Questions, complaints, or claims about the app can be sent to dave@raenow.app, or to Stillfire, Ballyhea, Dingle, Co. Kerry, Ireland.
9. Third-party terms. You must comply with any applicable third-party terms of agreement when using the app.
10. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms in respect of the iOS app, and Apple has the right to enforce these Terms against you as a third-party beneficiary.

Contact

22. Contact

Stillfire (trading as Raenow)
Ballyhea, Dingle, Co. Kerry, Ireland
dave@raenow.app