Privacy Policy

Who we are

Raenow is made by Dave Lowney, trading as Stillfire, a sole trader registered in Ireland. For anything in this policy, Dave is the data controller. You can reach him directly at dave@raenow.app.

What we collect, and why

Your account

You sign in with Google or Apple. From that we receive your email address, name, and profile picture. We use these to create your account, keep your data yours, and contact you about the service if we need to. We never see your Google or Apple password.

Your tasks and setup

Everything you put into Raenow — task titles, notes, projects, and the dependencies you configure (time windows, saved locations, devices) — is stored so the app can do its job. This is your content. We only access it to run the service, or to investigate a problem you've asked us to look at.

Your live location

Location-based filtering works by comparing your current position against locations you saved. That comparison happens on your device. Your live GPS position is never sent to or stored on our servers — only the saved locations you created are stored, because they're part of your setup.

Device identifier

Raenow generates a random identifier stored on your device so device-based filtering can tell your phone from your computer. It's random — not your hardware ID, not an advertising ID, and not shared with anyone.

Notifications

If you turn notifications on, Apple issues your device a push token — a random identifier that lets our server send a notification to that specific device, and nothing else. We store it with your account so we know where to send. Sign out or delete the app and it stops working.

The second part is worth being direct about: a notification has to tell you which task is due, so it carries the task's title. That title travels through Apple's push service to reach your phone — it leaves our EU servers to get to you. Nothing else goes with it. No notes, no project, no location.

We also store your time zone, so that a task due "today" means today where you actually are.

Usage analytics

We use PostHog (hosted in the EU) to understand how Raenow is used and to find bugs. We track specific in-app events (like "task created"), not everything you do. We also use session replay to watch how the interface behaves — with your task titles, notes, and all typed input masked before it leaves your device, so recordings show the interface working, not your content.

Beta and email

If you join the beta on raenow.app, we store what you enter in the form — your email address, and optionally your first name, the task tools and devices you use, and what frustrates you about them — in Loops. We use it to send you updates about Raenow and to understand who's joining. Every email includes an unsubscribe link, and unsubscribing removes you.

Payments

If you subscribe, your payment is handled by the store you buy through — never by us directly.

In the iOS app, Apple is the seller. Apple handles your payment details under its own privacy policy.

On the web, Paddle is the merchant of record. Paddle collects what it needs to take payment and handle tax — such as your name, email, billing country, and payment details — under its own privacy policy.

To keep one subscription working on every device, we use RevenueCat to track subscription status across Apple and Paddle. RevenueCat receives your Raenow account ID and your purchase records.

What reaches us is limited to what we need to give you access: whether your subscription is active, which plan you're on, your renewal dates, and your billing country. We never see or store your card details.

What we don't collect

No card or bank details — Apple and Paddle handle those. No advertising trackers. No data purchased from or sold to anyone.

Where your data lives

Your account and task data are stored with Supabase in Ireland (AWS eu-west-1). Analytics data is stored with PostHog in the EU. The app itself is delivered by Vercel, and sign-in is handled by Google — both US companies that safeguard EU data transfers under the EU–US Data Privacy Framework and standard contractual clauses.

Who else touches your data

Only the services that run Raenow, acting on our instructions:

We never sell your data or share it with advertisers. We would disclose data if legally required to — that has never happened.

Our legal grounds (GDPR)

• Contract — storing your account and tasks is necessary to provide the app you signed up for.
• Legitimate interest — understanding usage and fixing bugs so Raenow improves.
• Consent — beta emails, and notifications. Both are things you switch on yourself, and both can be switched off at any time.

How long we keep things

• Account and task data — for as long as you have an account. Delete your account and it's gone.
• Session replay recordings — automatically deleted after 30 days.
• Notification records — we keep a record of each notification we send so we can tell whether delivery is working. Deleted after 30 days.
• Analytics events — kept in aggregate to understand long-term usage; not used to profile you individually.
• Beta emails — until you unsubscribe or ask us to remove you.

Your rights

Under GDPR you can access, correct, export, or delete your data, restrict or object to how we process it, and withdraw consent at any time.

The most important one is built in: you can delete your account and all your data yourself, inside the app — no email required, no waiting period. For anything else, write to dave@raenow.app and you'll get a response within 30 days.

If you believe we've handled your data wrongly, you have the right to complain to the Irish Data Protection Commission or your local supervisory authority.

Children

Raenow is not directed at children under 16, and we don't knowingly collect their data.

Changes to this policy

When Raenow gains features that change what we collect, we'll update this page and note the date above. Material changes will be communicated in the app or by email.